Help Center

Answers to the questions we are asked most.

Booking a hotel

Search from the home page, choose your dates and guests, then open a room to send a booking request. Our reservations team confirms availability and comes back to you.

Enquiring about a property

Open any property and use the Contact Agent form. The developer or our consultant will follow up. Where a WhatsApp number is available you can also start a chat directly.

Managing your requests

Create an account to see your booking requests in one place under My Requests.

Payments

See our cancellation policy for refunds, and the safety page for how to pay securely.

Still stuck?

Use the contact page or the chat widget and a person will reply.